Refund policy

At Luxury Recovery USA, we stand behind every product we sell. We work exclusively with premium, authorized manufacturers — and we hold ourselves to the same standard. Your investment in your health and home is protected.

Questions? Email us at info@luxuryrecoveryusa.com or call 1-972-804-1404, Monday–Friday, 9am–6pm CST. 

Cancellations Before Shipment

You can cancel any standard order free of charge before it leaves the warehouse. Contact us as soon as possible — the sooner you reach us, the easier it is to stop the freight before it ships.

Phone: 1-972-804-1404 (Mon–Fri, 9am–6pm CST)
Email: info@luxuryrecoveryusa.com 

Custom & Made-to-Order Products

Many products we carry — including infrared saunas and select cold plunge units — are built to order. Once your order is placed, the manufacturer begins production on your specific unit. These orders cannot be canceled or refunded once production has started.

Made-to-order brands include: Clearlight Saunas, Sunlighten Saunas, Health Mate Saunas, Plunge (select models), Renu Therapy (select models).

Your manufacturer warranty guarantees you receive a fully functional product. If you are unsure whether a specific model is made-to-order, contact us before purchasing.

All sales are final on custom and made-to-order products.

Returns & Exchanges (Non-Custom Products) because our products ship via LTL freight (large equipment on pallets), returns are more involved than a standard parcel return. Outright returns are subject to a 25% restocking fee plus actual return freight costs. Exchanges (swapping for a different model) may qualify for reduced fees depending on the manufacturer — contact us and we will advocate on your behalf.